Placing a custom order with Imprint Geek is easy! We have hundreds of options available through our online catalog that will allow you to create the custom products that fit your needs. To complete your order, we will need the following information:
• Quantity needed
• Imprint color(s) and location
• Date needed
• Payment information
• Shipping destination
Imprint Geek provides coupon codes from time to time as a thank you to our customers. We provide loyalty coupon codes for repeat customers as well as general sale coupon codes that are available to all customers. Multiple coupon codes may not be combined on a single order. Join our mailing list to have future specials and coupons.
Certain products available through www.imprintgeek.com require a minimum quantity ordered for purchase. These products are clearly marked throughout the product catalog
Production-ready artwork (i.e., logo, graphic, typography, sketch, image, photo) can be uploaded when you place your order.
File Type: High resolution vector image (at least 300 pixels per inch)
Preferred File Formats:
• Vector format files: AI, CRD, EPS, PDF, PS, SVG, WMF
• Fonts converted to outlines or curves using a program such as Adobe Illustrator
Acceptable File Formats
• Raster format files: BMP, GIF, JPG, PNG, PSD, TIF
• Fonts and images embedded in the file
• Minimum resolution of 150-300 dots per inch at full print size
Raster VS Vector Format Files:
Raster artwork is made of small dots called pixels. When raster images are enlarged, pixels are more visible and the image is less crisp. The image can become jagged and rough. These are less than ideal files to use for artwork because the final enlarged image is more likely to be blurry.
Vector artwork is composed of paths. When enlarged, the quality of the image remains the same. This makes vector graphics much more versatile and easy to use and are idea for enlarging for printed products.
If you do not have artwork or artwork not production-ready, we can assist you in creating artwork or making your logo ready for imprinting. Simply email a copy of your logo and type style that you prefer to email@example.com. Artwork services are billed at $85 per hour.
Yes. A proof (an electronic image of your product order created prior to production) will be sent to the email address provided with the order. It is expected that you will review the proof and either indicate any changes to be made or approve the proof as is in order to start the production process.
We accept most major credit cards, including VISA, MasterCard, American Express, and Discover. We also accept payments by check and through PayPal. Credit cards will be authorized while your order is being processed, but will not be charged until after your order has been shipped.
No. Due to the permanency of imprints on custom products, all orders must be paid in full at the time of order prior to the start of the production process.
No, Imprint Geek does not provide product samples at this time.
ORDER PROCESSING INFORMATION
Production Time is the time it will take us to custom produce your order for you during business days (Monday through Friday). Weekends and national holidays are not included in the calculation of the production time. Production time starts either when we receive your order or we receive your approval of the proof we provide of your order. Time required for shipping is not included in the production time. Each item in our online catalog includes an estimated production time.
Yes. Rush order is available on certain items. A rush charge my apply. Please contact us with your request.
Rush order service only applies to production time, following order approval. Rush order service does not include artwork preparation or the time in transit from Imprint Geek to your shipping destination(s). For questions concerning the timing of your order, please contact us by email at firstname.lastname@example.org
Catalog prices do not include setup charges, if applicable. A Setup Charge applies to custom imprinted product orders and covers the labor necessary to calibrate the equipment or machinery to your specific requirements, such as color and size of the imprint. This is a one-time charge, unless the imprint is changed on the product. Products that require a setup charge are indicated in the online catalog.
Once your order is placed, it will be processed and shipped within the stated time frame. If you need to make changes to or cancel your order, please contact us immediately by email at email@example.com. Please note, we cannot guarantee that we will be able to make changes or cancel the order once production has begun. We will make every effort to comply with your request.
All order cancellations are charged $45.00 service fee plus any production charges accrued at the time of cancellation. Production charges include, but are not limited to, proof charges, artwork charges, logo setup charges, digitizing (embroidery) charges, restocking fees (15% of item price), and shipping charges. Please make your selections carefully and thoughtfully.
We ship products using the United States Postal Service (USPS) for both standard and expedited shipping. Customers are provided with choices for shipping at the time of order. A shipment confirmation (for qualified orders) will be provided once your order is received by the selected shipping carrier.
U.S. Shipping Locations
Standard shipping applies to orders shipped to standard street addresses and P.O. Boxes in the continental United States, as well as APO/FPO or other U.S. armed forces addresses.
Shipments to the following U.S. locations will incur an additional $9.99 plus the standard shipping charge for each order: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands, American Samoa.
Delivery times to military addresses are influenced by many factors that are outside of our control. We are therefore unable to provide tracking or a specific delivery estimate. To avoid delays, when using an APO/FPO address, use “United States” as the country, regardless of the location of the recipient.
Expedited shipping is available for orders shipping to standard street addresses in the continental United States and can be selected during the order process.
Expedited shipping is not available for P.O. Boxes, Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands, and American Samoa addresses.
International orders can take up to 4-6 weeks (plus an additional week during holiday periods) to clear customs and be delivered.
ALL DUTY (IMPORT TAX) ARE THE RESPONSIBILITY OF THE BUYER and may be required by your country before receipt of goods. Imprint Geek does not collect duty (import) taxes. Duty taxes can range from €27 to €30 depending on the product purchased. It is highly recommended for you to check your country’s import tax rate before placing your order.
Imprint Geek cannot be held responsible for delays in delivery resulting from acts of God or other circumstances beyond our control once your order has left our facility and is accepted by the selected shipping carrier. Estimated delivery dates provided by our system are based on delivery estimates published by either the U.S.P.S. or FedEx. Please refer to the tracking number on your shipment confirmation to monitor your order in transit to its final destination.
In the rare instance when an order is damaged, delayed, or lost after it has left our facility, we will make every effort to resolve the situation on your behalf with the shipping carrier.