FREQUENTLY ASKED QUESTIONS
You should expect to receive a response within a couple of hours.
During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.
Do you have a customer support phone number?
Please contact our Tenom Group number at 1-800-748-7131.
Expect your proof to be ready 1-2 days after you placed your order. We’ll print and ship your order within 3-5 days of you approving your artwork.
US order delivery time: Expect your parcel to take 2-5 working days to arrive from the date it is shipped out.
International orders: Expect your parcel to take 5-10 days to arrive from the date it is shipped out.
All orders are shipping with tracking.
Shipping prices are based on weight and size:
Please allow a longer delivery time during seasonal shopping periods.
Yes, all orders are shipped with tracking. You’ll receive the tracking number, as well as delivery updates, via email and/or text.
Depending on what you ordered, your order may arrive in separate parcels. Although in most cases, all items will be packaged together.
Sometimes orders are returned to sender as nobody was home to sign for the parcel.
Other reasons for returned to sender include an incomplete or incorrect shipping address.
We’ll ship it back out to you free of charge. Don’t worry, you’ll get your order!
We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.
If your order is 100% unique and custom made just for you, we do not accept returns / refunds.
If you have a problem with your order, let us know and we’ll fix it for you.
Remember, we offer proof previews and unlimited revisions so you can make sure you’re 100% happy with your print order before production!
All transactions with Imprint Geek store front will appear on your statement as our parent company Tenom Group LLC.